I read a blog this week that really got me thinking about how impersonal communication has become. We are living in the digital age when sending an email or a text message is preferred over communication in person. Well, this blog talked about how things have change in business to business communication. In the old days, to get information about a company you would have to make a phone call or go door to door and speak to a real person. It is easy to forget how this digital age, and especially the Internet, has changed our lives. With the click of a button we are able to access the world and receive and contribute information to an online community. I think it is really great how how we can get to whatever information we need with ease, but is customer service and human communication soon coming to an end? Do you think computers and electronic operators will soon replace the little personal communication we have left? I believe if the digital age continues to thrive, we our on our way to a person-less form of communication.
November 13, 2008
The Digital Age